Although we aim to provide you with the highest standards of service, there may be occasions when our service does not meet your expectations. This guide is intended to communicate the process we will follow should you feel the need to make a complaint.
Hopefully any issue you have will be resolved by the end of the next business day. If this isn’t possible, we will always write to you within one week to provide you with:
If your complaint is particularly complicated, it may take longer to resolve. If, together, we cannot reach an agreement by the end of four weeks, we will send you a letter giving our reasons for the delay and an indication of when we expect to provide a resolution.
We aim to resolve your complaint as quickly as possible and to your complete satisfaction. If you're not satisfied with our action or explanation, the member of staff dealing with your complaint will be happy to discuss your concerns further.
CALIPSO recently celebrated its 6th anniversary, and we are pleased to announce that our program is now used by more than 170 schools.