Complaint Resolution Policy

Although we aim to provide you with the highest standards of service, there may be occasions when our service does not meet your expectations. This guide is intended to communicate the process we will follow should you feel the need to make a complaint.

You can tell us about your concern in the following ways:
Write — address your letter to:
PO Box 13551
Charleston, SC 29422
Telephone — Call us at
Email — E-mail us at

Hopefully any issue you have will be resolved by the end of the next business day. If this isn’t possible, we will always write to you within one week to provide you with:

  • Why we have not yet resolved your complaint
  • Who is dealing with your complaint
  • When we will contact you again

If your complaint is particularly complicated, it may take longer to resolve. If, together, we cannot reach an agreement by the end of four weeks, we will send you a letter giving our reasons for the delay and an indication of when we expect to provide a resolution.

We aim to resolve your complaint as quickly as possible and to your complete satisfaction. If you're not satisfied with our action or explanation, the member of staff dealing with your complaint will be happy to discuss your concerns further.

Request a webinar to view an online demonstration of CALIPSO.


We are pleased to announce that CALIPSO for SLP® is used by 86% of all Speech-Language Pathology programs and CALIPSO for Audiology® is used by 63% of all Audiology programs with a retention rate of over 99%.